Privacy Policy
Your privacy matters to us at lutharenqivo
Information We Collect
When you use lutharenqivo's event budget planning services, we collect various types of information to provide you with personalised financial planning tools and support. This information helps us understand your budgeting needs and deliver relevant insights for your events.
Personal Information
Name, email address, phone number, and postal address when you create an account or contact our support team.
Event Data
Budget details, event preferences, vendor information, and planning timelines you input into our platform.
Technical Information
Device information, IP address, browser type, and usage patterns to improve our service performance.
Automatic Data Collection
We automatically collect certain information when you interact with our platform, including cookies, session data, and analytics information. This helps us understand how you use our budgeting tools and identify areas for improvement.
How We Use Your Information
Your data enables us to provide comprehensive event budget planning services tailored to your specific needs. We process this information under various legal bases, including contract performance and legitimate interests.
- Service Delivery: Processing your budget plans, generating cost analyses, and providing personalised recommendations for your events.
- Account Management: Creating and maintaining your user profile, managing subscriptions, and providing customer support services.
- Communication: Sending service updates, budget alerts, promotional materials, and responding to your enquiries about our platform.
- Platform Improvement: Analysing usage patterns to enhance our budgeting tools, develop new features, and optimise user experience.
- Compliance: Meeting legal obligations, preventing fraud, and maintaining the security of our services and user accounts.
Marketing Communications
We may send you information about new budgeting features, planning tips, and special offers. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings.
Information Sharing and Disclosure
We maintain strict controls over how your information is shared. lutharenqivo does not sell personal data to third parties for marketing purposes. However, we may share information in specific circumstances outlined below.
- Service Providers: Trusted third-party companies that help us deliver our services, including payment processors, cloud hosting providers, and customer support tools. These partners are contractually bound to protect your data.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
- Legal Requirements: When required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.
- With Your Consent: Any other sharing of your personal information will only occur with your explicit permission.
International Transfers
Some of our service providers may be located outside the United Kingdom. When we transfer your data internationally, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the Information Commissioner's Office.
Your Data Protection Rights
Under UK data protection law, you have significant rights regarding your personal information. We're committed to helping you exercise these rights and will respond to requests within one month of receipt.
- Right of Access: You can request copies of your personal data and information about how we process it. The first copy is free, though we may charge for additional copies.
- Right to Rectification: You can ask us to correct inaccurate or incomplete personal information. We'll update your records promptly upon verification.
- Right to Erasure: In certain circumstances, you can request deletion of your personal data, such as when it's no longer necessary for the original purpose.
- Right to Restrict Processing: You can ask us to limit how we use your data while we investigate concerns you've raised about its accuracy or our processing.
- Right to Data Portability: You can request your data in a structured, commonly used format to transfer to another service provider.
- Right to Object: You can object to processing based on legitimate interests, direct marketing, or research purposes.
Exercising Your Rights
To exercise any of these rights, please contact us using the details provided at the end of this policy. We may ask for identification to verify your identity before processing requests. If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office.
Data Security and Retention
We implement comprehensive security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security practices include encryption, access controls, and regular security assessments.
Technical Safeguards
All data transmission occurs over encrypted connections using TLS 1.3 protocols. Personal information is stored in secure databases with restricted access, regular backups, and monitoring systems to detect potential security incidents.
Data Retention Periods
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Account information is kept for the duration of your relationship with lutharenqivo, plus seven years for financial records. Marketing data is retained until you withdraw consent or for three years of inactivity.
Incident Response
In the unlikely event of a data breach that poses high risk to your rights and freedoms, we will notify you within 72 hours of becoming aware of the incident. We maintain detailed incident response procedures and work with cybersecurity experts to minimise any potential impact.
Cookies and Tracking Technologies
lutharenqivo uses cookies and similar technologies to enhance your experience on our platform. These small files help us remember your preferences, analyse site usage, and provide personalised content.
Essential Cookies
Required for basic functionality including login sessions, security features, and core platform operations.
Analytics Cookies
Help us understand how you use our budgeting tools to improve performance and user experience.
Functional Cookies
Remember your preferences, settings, and personalised features to enhance your planning experience.
Managing Cookie Preferences
You can control cookie settings through your browser preferences or our cookie management tool. Please note that disabling certain cookies may limit functionality of our budgeting platform. We provide clear information about each cookie type and obtain consent where required by law.
Children's Privacy
lutharenqivo's services are designed for adults planning events and managing budgets. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete such information promptly.
Parental Rights
Parents or guardians who believe their child has provided personal information to lutharenqivo should contact us immediately. We will verify the relationship and take appropriate action, including deleting the information if confirmed. We encourage parents to monitor their children's internet activities and educate them about online privacy.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. Significant changes will be communicated through email notifications and prominent notices on our platform.
When we make material changes, we will provide at least 30 days' notice before the changes take effect. Your continued use of lutharenqivo's services after the effective date constitutes acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
Policy Versions
Previous versions of this privacy policy are available upon request. We maintain records of policy changes to demonstrate our commitment to transparency and help you understand how our privacy practices have evolved over time.
Contact Information
For questions about this privacy policy or to exercise your data protection rights, please contact us:
Data Protection Officer
lutharenqivo
7 Lorne St, Belfast BT9 7DU, United Kingdom
Email: info@lutharenqivo.com
Phone: +441384230652
We aim to respond to all privacy enquiries within five business days.